Refund/Return Policy

Returns

All our pieces are made by hand to order, meaning each one is as unique as you!

We can only accept returns/exchanges on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at neonfine@szthebox.com and we will deliver a replacement free of charge.

We will refund you within 7 working days after we confirm.

(Does not include transaction fees)

If you need to replace new one ,we will cover the return shipping cost.

Return Address:5th Floor, Building 10, Jiasheng Technology Park, No.422 Yanglang Road, Dalingshan, Dongguan City, Guangdong Province

Contact:Andy,+86 18626191467

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :)

 

Import Fees/Duties

Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also how big/heavy the piece is.

This is standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by NeonFine.

If you need any more help whatsoever, please don't hesitate to contact our team via email at neonfine@szthebox.com